Leverage AI and elevate your CX with intelligent digital solutions to work more efficiently.
Cognitive success experts that help you maximise innovation within AWS: Amazon Connect.
Automate marketing tasks, streamline processes and improve efficiency.
Develop and deploy advanced AI solutions fit for every business context.
Elevate business decisions with precise data-driven insights.
Building trailblazing applications through design and code
Improve your website's visibility in search results and increase traffic.
Visionary, industry-experienced experts who won't work for you, but work with you.
Personalised learning experience for maximum knowledge retention.
Propelling visitor engagement through proactive interactions.
Engaging and imaginative visuals that convey your message.
Exceptional, empathetic customer support with results-driven interactions.
Turn engagement to conversions on your social platforms.
Dynamically scale your operations with specialised talent.
This is where the best of iCXeed comes together. Because business process innovation is a way of operating, our innovation lab is a continuous managed service maximising digital channels, artificial intelligence experiences, and process optimisation for our clients. We learn your business and provide a fully managed service with innovation your customers value that also reduce your contact centre costs.
We do business process innovation. Let us show you the difference.
With over 65+ years of combined experience meet the founders reshaping an industry.
Learning leads to innovation. These values shape how we deliver business process innovation for our clients, their customers, and ourselves.
We value discourse. We listen. Our openness to learn from each other makes us stronger, smarter, and better.
We offer modern solutions to working that give our clients and our experts security, flexibility, and convenience.
To do cognitive and creative well, you need intelligence. We highlight some of the expert profiles in our employ.
Building trailblazing applications through design and code.
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Are you seeking fresh perspectives and alternative approaches to customer experience? We believe that traditional BPO partners may not be entirely focused on the total customer experience, which should encompass far more than the common performance indicators of CSAT, AHT, FCR, and NPS. It’s time to think like a business process innovator and view your contact centre with a digital-first customer experience lens.
AI has transformed contact centers, enabling them to handle more inquiries and deliver personalized experiences. With tools like chatbots and automation, routine tasks are streamlined, and customers receive instant responses. AI's data analysis fosters tailored interactions and loyalty. While there are concerns about accuracy and ethics, contact center employees' oversight ensures smooth interactions. As AI grows, the role of these employees remains pivotal in meeting changing customer demands.
iCXeed, a leader in contact center services and digital CX orchestration in the Philippines, stands out with a focus on learning, professional growth, and innovation. Merging top talent with cutting-edge technology, we offer clients notable savings and ROI, differentiating us from typical providers. With iCXeed, you receive unmatched value, signifying a top-performing contact center.
iCXeed recognizes customers' frustration with repeating concerns across channels. We excel in creating seamless omni-channel journeys. Our CX teams focus on customer care, skill development, and enhancing tech performance. Discover the advantages of an omni-channel approach.
Are you not getting the value you want out of your contact center? Does it just seem like the cost of service continues to increase and you need to find ways to optimize? Your customers want less service. And it is also something you want – to do more with less!
As we look ahead to 2023, here are 9 customer experience trends we believe are worth watching that will enable more efficient and improved customer experiences in today's modern digital world. Includes a downloadable one-pager for easy reference.