Hello, I am iRis, your iCXeed concierge. Ask me anything about iCXeed, request a quotation, schedule a meeting, or subscribe to our newsletter.
Leverage analytics, AI, and automation to elevate your CX and optimise your business processes for efficiency.
AI-enabled omnichannel cloud contact centre best practice deployment and design.
Offer your customers a personalised, contextualised and intuitive IVR experience.
Experts with the innovation DNA to not only work for you but engage to optimise results and outcomes.
Accelerate software engineering with experts using a secure AI-enabled IDE.
Initiate real-time conversations with online visitors for proactive assistance and sales conversion.
Innovation led advisory support and managed services on unleashing the potential of Amazon Connect with AWS. Highly trained and affordable expertise with over 65+ years' founder CX expertise.
We enable cognitive experiences through analytics, AI, and automation with embedded innovation change management to help you and your teams work smarter and optimise contact centre workloads.
Delivering contact centre tech innovation with Amazon Connect and AWS.
We provide affordable expertise to help you build or optimise your omnichannel contact centre with the latest in customer analytics, AI, and automation.
Deploy 24/7 AI assistance across web, mobile, and social channels for intelligent self-service support
Learn more
Design intelligent IVR flows that understand intent and guide customers to digital convenience
Learn more
Empower agents with real-time AI suggestions and knowledge to resolve customer issues faster
Learn more
Analyse customer interactions to gain insights into behaviour and sentiment
Learn more
Automate quality monitoring with AI to evaluate 100% of interactions and ensure service excellence
Learn more
Transform customer interaction and sentiment data to reveal hidden patterns and actionable insights
Learn moreMaximise innovation with 200+ AWS services
Leverage 65+ years founders' expertise
Stay current on latest AWS updates and use cases
Cognitive customer experience
Streamlined workflow efficiency and automation
Improved tech and talent resource utilisation
Digital first, inteligent experience optimisation
Work smarter to desired CX outcomes
Schedule a demo to see what's possible with
Amazon Connect.
Technology design meets operational best practice
40% increased customer experience efficiency
Continuous optimisation and innovation
AI-enabled omnichannel cloud contact centre deployment with best practice advisory to help your business work smarter with analytics, AI, and automation solutions in managing your customer service workloads.
Learn more
Unleash the advanced analytics and intelligence within in your Amazon Connect data lake and with Contact Lens conversational analytics.
Learn more
Hire experts equipped with the skills to optimise service experiences with analytics, AI, and automation driving customer satisfaction and business efficiency.
Learn more
Organise, build and grow a library of engaging and effective learning curricula to deepen employee or customer knowledge with the latest innovations in online self-education.
Learn more
Accelerate software engineering with experts using a secure AI-enabled integrated development environment (IDE).
Learn more
