automation & analytics; experts elevating your CX with affordable intelligent tech services
Cognitive success experts that help you maximise innovation within AWS: Amazon Connect.
Automate marketing tasks, streamline processes and improve efficiency.
Develop and deploy advanced AI solutions fit for every business context.
Elevate business decisions with precise data-driven insights.
Building trailblazing applications through design and code
Improve your website's visibility in search results and increase traffic.
focused on process optimisation & automation; we work smarter to achieve your outcomes
Personalised learning experience for maximum knowledge retention.
Propelling visitor engagement through proactive interactions.
Engaging and imaginative visuals that convey your message.
Exceptional, empathetic customer support with results-driven interactions.
Turn engagement to conversions on your social platforms.
Dynamically scale your operations with specialised talent.
Work smarter with CX experts and integrated artificial intellgence, automation, and analytics. Bespoke customer service innovation for small to medium enterprise.
Knowledge & Process Integration
Customer Journey Simplification
Digital Channel Optimisation
AI Self-Service Automation
We do cognitive business process innovation. We help you service customers intelligently with the latest technology and expert talent.
With over 65+ years of combined experience meet the founders reshaping an industry.
We value discourse. We listen. Our openness to learn from each other makes us stronger, smarter, and better.
To do cognitive and creative well, you need intelligence. We highlight some of the expert profiles in our employ.
Learning leads to innovation. These values shape how we deliver business process innovation for our clients, their customers, and ourselves.
Learn how the unique attributes of our experts in the Philippines will bring innovation and value to your business.
We offer modern solutions to working that give our clients and our experts security, flexibility, and convenience.
Ask iRis
Building trailblazing applications through design and code.
This is where the best of iCXeed comes together. Because business process innovation is a way of operating, our innovation lab is a continuous managed service maximising digital channels, artificial intelligence experiences, and process optimisation for our clients. We learn your business and provide a fully managed service with innovation your customers value that also reduce your contact centre costs.
Hello, I am iRis, your iCXeed concierge. Ask me anything about iCXeed, request a quotation, schedule a meeting, or subscribe to our newsletter.
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Are you seeking fresh perspectives and alternative approaches to customer experience? We believe that traditional BPO partners may not be entirely focused on the total customer experience, which should encompass far more than the common performance indicators of CSAT, AHT, FCR, and NPS. It’s time to think like a business process innovator and view your contact centre with a digital-first customer experience lens.
iCXeed recognizes customers' frustration with repeating concerns across channels. We excel in creating seamless omni-channel journeys. Our CX teams focus on customer care, skill development, and enhancing tech performance. Discover the advantages of an omni-channel approach.
Are you not getting the value you want out of your contact center? Does it just seem like the cost of service continues to increase and you need to find ways to optimize? Your customers want less service. And it is also something you want – to do more with less!
As we look ahead to 2023, here are 9 customer experience trends we believe are worth watching that will enable more efficient and improved customer experiences in today's modern digital world. Includes a downloadable one-pager for easy reference.
In today's modern digital world, social brand presence is a critical factor to growth for a successful business. However, this channel requires creative skill and engagement support that can be overwhelming for some. Learn about the Philippines as the leading geography in social media and understand how to leverage and integrate this expertise within your business to accelerate your digital engagement leading to overall growth.
Releasing valuable consulting secrets in this video, this is customer journey mapping (CJM) explained. Consultants can fetch 400-600K USD for completing activities that any leader in a Customer Experience organization can execute by engaging their frontline teams and getting closer to the customer. This video simplifies CJM to fundamentals of understanding where customer intent does not match execution within an organization. It is simply process analytics to understand root cause issues and determine appropriate solutions to those issues. Save the money and unleash the potential of your own teams.