Leverage AI and elevate your CX with intelligent digital solutions to work more efficiently.
Cognitive success experts that help you maximise innovation within AWS: Amazon Connect.
Automate marketing tasks, streamline processes and improve efficiency.
Develop and deploy advanced AI solutions fit for every business context.
Elevate business decisions with precise data-driven insights.
Building trailblazing applications through design and code
Improve your website's visibility in search results and increase traffic.
Visionary, industry-experienced experts who won't work for you, but work with you.
Personalised learning experience for maximum knowledge retention.
Propelling visitor engagement through proactive interactions.
Engaging and imaginative visuals that convey your message.
Exceptional, empathetic customer support with results-driven interactions.
Turn engagement to conversions on your social platforms.
Dynamically scale your operations with specialised talent.
This is where the best of iCXeed comes together. Because business process innovation is a way of operating, our innovation lab is a continuous managed service maximising digital channels, artificial intelligence experiences, and process optimisation for our clients. We learn your business and provide a fully managed service with innovation your customers value that also reduce your contact centre costs.
We do business process innovation. Let us show you the difference.
With over 65+ years of combined experience meet the founders reshaping an industry.
Learning leads to innovation. These values shape how we deliver business process innovation for our clients, their customers, and ourselves.
We value discourse. We listen. Our openness to learn from each other makes us stronger, smarter, and better.
We offer modern solutions to working that give our clients and our experts security, flexibility, and convenience.
To do cognitive and creative well, you need intelligence. We highlight some of the expert profiles in our employ.
Building trailblazing applications through design and code.
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Are you seeking fresh perspectives and alternative approaches to customer experience? We believe that traditional BPO partners may not be entirely focused on the total customer experience, which should encompass far more than the common performance indicators of CSAT, AHT, FCR, and NPS. It’s time to think like a business process innovator and view your contact centre with a digital-first customer experience lens.
In today's modern digital world, social brand presence is a critical factor to growth for a successful business. However, this channel requires creative skill and engagement support that can be overwhelming for some. Learn about the Philippines as the leading geography in social media and understand how to leverage and integrate this expertise within your business to accelerate your digital engagement leading to overall growth.
Releasing valuable consulting secrets in this video, this is customer journey mapping (CJM) explained. Consultants can fetch 400-600K USD for completing activities that any leader in a Customer Experience organization can execute by engaging their frontline teams and getting closer to the customer. This video simplifies CJM to fundamentals of understanding where customer intent does not match execution within an organization. It is simply process analytics to understand root cause issues and determine appropriate solutions to those issues. Save the money and unleash the potential of your own teams.
Most contact centers today are measured on how good they are at providing quick and effective solutions to customer concerns. This is important, but from a customer perspective, would it not be better if the customers did not have any issue requiring support in the first place? Instead of treating the symptom of customer friction, we think we should focus on the root cause and solve this “heart burn.” Watch this video to learn about this different lens into the customer experience.
Attacking and eliminating friction in your customer experience operations is not as complicated when you engage the heart of your business, the frontline service teams.
There is excess jam in the traditional customer experience in contact centers costing businesses and customers time and money. Learn about what this jam is and how to disrupt conventional thinking to create a more optimal experience.