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Leverage analytics, AI, and automation to elevate your CX and optimise your business processes for efficiency.
AI-enabled omnichannel cloud contact centre best practice deployment and design.
Offer your customers a personalised, contextualised and intuitive IVR experience.
Experts with the innovation DNA to not only work for you but engage to optimise results and outcomes.
Accelerate software engineering with experts using a secure AI-enabled IDE.
Initiate real-time conversations with online visitors for proactive assistance and sales conversion.
Unleash the advanced analytics and intelligence within in your Amazon Connect data lake and with Contact Lens conversational analytics.
Understand performance by customer intent giving you cognitive precision management and insights of your CX ecosystem.
Easily identify emerging customer trends, customer sentiment, friction points, and service team performance by customer intent.
Unlock insights that enable you to remove friction in experiences with your brand with quantified impact and ROI.
A full CX analytics and intelligence powerhouse providing:
Customer service intent insights & sentiment
Identify product, process, technology, or training gaps
Automated quality, coaching & recognition.
Process optimisation and automation inisghts
Self-service fine-tuning and enablement insights
Analyse customer interactions to reveal key trends, pain points, and sentiment patterns across all channels
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Extract actionable insights from customer conversations using Contact Lens and advanced AI analytics
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Transform customer interaction data into graph relationships to reveal hidden patterns and trends
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Continuously refine your analytics models with expert guidance to maximise insights and ROI
Advisory guidance on advanced contact centre data insights & analytics
Best practice customer experience optimisation
Leverage 65+ years founders' CX expertise
Stay current on latest AWS releases and use cases
Schedule a demo to see the insights and intelligence possible from your contact centre interaction data.
Industry leading customer experience trending & intelligence
Quantified intelligence to fuel future innovation
Gen AI enabled data analysis & visualisation
Accelerate software engineering with experts using a secure AI-enabled integrated development environment (IDE).
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Innovation led advisory support and managed services on unleashing the potential of Amazon Connect with AWS. Highly trained and affordable expertise with over 65+ years' founder CX expertise.
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Hire experts equipped with the skills to optimise service experiences with analytics, AI, and automa...
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Organise, build and grow a library of engaging and effective learning curricula to deepen employee o...
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AI-enabled omnichannel cloud contact centre deployment with best practice advisory to help your busi...
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