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teCXnology

Leverage analytics, AI, and automation to elevate your CX and optimise your business processes for efficiency.

Amazon Connect Launch

AI-enabled omnichannel cloud contact centre best practice deployment and design.

Intelligent IVR Design

Offer your customers a personalised, contextualised and intuitive IVR experience.

Amazon Connect Accelerated

Innovation led advisory managed service on unleashing the potential of Amazon Connect with AWS.

Smart Cart AI

Enhance your online shopping experiences with personalised recommendations and upsell offers.

Digital AI Concierge

Provide 24/7 support with Gen AI for frequently asked questions and self-service customer workflows.

CX Perspectives

Unleash actionable analytics, intelligence and visualisations for your contact centre.

Cognitive CXperts

Experts with the innovation DNA to not only work for you but engage to optimise results and outcomes.

Software, Cloud, & Data Engineers

Accelerate software engineering with experts using a secure AI-enabled IDE.

Proactive Website Chat

Initiate real-time conversations with online visitors for proactive assistance and sales conversion.

eLearning Design & Development

Organise, build and grow a library of engaging and effective e-learning enabled with AI coaching.

Contact & Call Centre Optimisation

Optimise service experiences with experts in analytics, AI, and automation for your contact centre.

Social Media Content & Engagement

Experts for data-driven campaign management and engagement expansion for your brand.

Talent as a Service (TaaS)

Hire the talent with the expert skills you need supported by an ecosystem of learning and innovation.

CXploring GenAI: On-Demand Webinar Series

Looking to unlock the full potential of Generative AI (GenAI) in your customer experience strategy? Access iCXeed's exclusive three-part webinar series, now available on-demand. Whether you're starting your GenAI journey or refining your AI-powered solutions, these sessions will provide you with actionable insights and practical tools to elevate your CX game.

Access Recordings

What You'll Learn:

Build & Launch: Potential of GenAI for CX

Understand how to construct a GenAI launchpad for your business.
Learn from iCXeed's own GenAI lessons and successes.
Witness a live demonstration of GenAI in action.

Check Your Engines: GenAI Back-End View

Discover how to fuel data and knowledge for AI success.
Learn to choose and customize the right AI engine for your business needs.
Understand how to integrate AI into your existing systems seamlessly.

Humans Pilot CX with AI

Learn how to equip your CX teams with AI insights for better interactions.
See how AI and human agents collaborate for seamless customer support.
Optimize your AI tools to enhance, not replace, the human touch.

Why Watch?

Get exclusive access to insights and strategies from iCXeed's GenAI experts.
Learn practical steps to transform your CX operations with GenAI.
Understand the balance of AI and human expertise in delivering exceptional customer experiences.

ACCESS RECORDINGS

Ready to transform your CX with GenAI? Complete the form to unlock the entire series.