automation & analytics; experts elevating your CX with affordable intelligent tech services
Cognitive success experts that help you maximise innovation within AWS: Amazon Connect.
Automate marketing tasks, streamline processes and improve efficiency.
Develop and deploy advanced AI solutions fit for every business context.
Elevate business decisions with precise data-driven insights.
Building trailblazing applications through design and code
Improve your website's visibility in search results and increase traffic.
focused on process optimisation & automation; we work smarter to achieve your outcomes
Personalised learning experience for maximum knowledge retention.
Propelling visitor engagement through proactive interactions.
Engaging and imaginative visuals that convey your message.
Exceptional, empathetic customer support with results-driven interactions.
Turn engagement to conversions on your social platforms.
Dynamically scale your operations with specialised talent.
Work smarter with CX experts and integrated artificial intellgence, automation, and analytics. Bespoke customer service innovation for small to medium enterprise.
Knowledge & Process Integration
Customer Journey Simplification
Digital Channel Optimisation
AI Self-Service Automation
We do cognitive business process innovation. We help you service customers intelligently with the latest technology and expert talent.
With over 65+ years of combined experience meet the founders reshaping an industry.
We value discourse. We listen. Our openness to learn from each other makes us stronger, smarter, and better.
To do cognitive and creative well, you need intelligence. We highlight some of the expert profiles in our employ.
Learning leads to innovation. These values shape how we deliver business process innovation for our clients, their customers, and ourselves.
Learn how the unique attributes of our experts in the Philippines will bring innovation and value to your business.
We offer modern solutions to working that give our clients and our experts security, flexibility, and convenience.
Ask iRis
Building trailblazing applications through design and code.
This is where the best of iCXeed comes together. Because business process innovation is a way of operating, our innovation lab is a continuous managed service maximising digital channels, artificial intelligence experiences, and process optimisation for our clients. We learn your business and provide a fully managed service with innovation your customers value that also reduce your contact centre costs.
Hello, I am iRis, your iCXeed concierge. Ask me anything about iCXeed, request a quotation, schedule a meeting, or subscribe to our newsletter.
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Are you seeking fresh perspectives and alternative approaches to customer experience? We believe that traditional BPO partners may not be entirely focused on the total customer experience, which should encompass far more than the common performance indicators of CSAT, AHT, FCR, and NPS. It’s time to think like a business process innovator and view your contact centre with a digital-first customer experience lens.
The modern workplace has shifted to more decentralized models giving flexibility between home and office. Innovators like iCXeed champion this change, emphasizing security, adaptability, and output. Employees can choose to work from home or access shared spaces for a genuine hybrid experience. Flexibility also provides advantages for surge support and business continuity planning.
Exceptional customer experience is vital for business success in competitive markets. While metrics and KPIs measure customer interactions, they don't capture the whole experience. Relying solely on these tools can lead to oversight in evaluating customer experiences. iCXeed transforms contact centers into digital hubs, enhancing customer satisfaction and promoting growth.
It's like letting IT choose accounting software without understanding accounting. There's a gap. At iCXeed, we involve end-users in technology and service decisions, ensuring it fits both agents and customers. We offer a managed contact center service, handling technology and boosting digital CX skills. In our view, technology and people empower each other in a customer-centric firm
In the digital world, AI's effectiveness is rooted in knowledge. As AI supports customer interactions, it's not just about the technology but the knowledge it draws upon. This piece examines the role of knowledge in AI design, highlighting how these systems learn and respond to customer queries.
Post pandemic work dynamics have permanently shifted. Our operating model reflects this shift and embraces flexibility. We offer a mix of hybrid and fully office-based services. We tailor our model to match the needs of our clients and to attract the best experts across the Philippine archipelago. Learn how we maximize engagement, learning, and innovation with our experts regardless of physical location.