Leverage AI and elevate your CX with intelligent digital solutions to work more efficiently.
Cognitive success experts that help you maximise innovation within AWS: Amazon Connect.
Automate marketing tasks, streamline processes and improve efficiency.
Develop and deploy advanced AI solutions fit for every business context.
Elevate business decisions with precise data-driven insights.
Building trailblazing applications through design and code
Improve your website's visibility in search results and increase traffic.
Visionary, industry-experienced experts who won't work for you, but work with you.
Personalised learning experience for maximum knowledge retention.
Propelling visitor engagement through proactive interactions.
Engaging and imaginative visuals that convey your message.
Exceptional, empathetic customer support with results-driven interactions.
Turn engagement to conversions on your social platforms.
Dynamically scale your operations with specialised talent.
This is where the best of iCXeed comes together. Because business process innovation is a way of operating, our innovation lab is a continuous managed service maximising digital channels, artificial intelligence experiences, and process optimisation for our clients. We learn your business and provide a fully managed service with innovation your customers value that also reduce your contact centre costs.
We do business process innovation. Let us show you the difference.
With over 65+ years of combined experience meet the founders reshaping an industry.
Learning leads to innovation. These values shape how we deliver business process innovation for our clients, their customers, and ourselves.
We value discourse. We listen. Our openness to learn from each other makes us stronger, smarter, and better.
We offer modern solutions to working that give our clients and our experts security, flexibility, and convenience.
To do cognitive and creative well, you need intelligence. We highlight some of the expert profiles in our employ.
Building trailblazing applications through design and code.
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Are you seeking fresh perspectives and alternative approaches to customer experience? We believe that traditional BPO partners may not be entirely focused on the total customer experience, which should encompass far more than the common performance indicators of CSAT, AHT, FCR, and NPS. It’s time to think like a business process innovator and view your contact centre with a digital-first customer experience lens.
In the digital world, AI's effectiveness is rooted in knowledge. As AI supports customer interactions, it's not just about the technology but the knowledge it draws upon. This piece examines the role of knowledge in AI design, highlighting how these systems learn and respond to customer queries.
Post pandemic work dynamics have permanently shifted. Our operating model reflects this shift and embraces flexibility. We offer a mix of hybrid and fully office-based services. We tailor our model to match the needs of our clients and to attract the best experts across the Philippine archipelago. Learn how we maximize engagement, learning, and innovation with our experts regardless of physical location.
In the digital age, businesses aim to use technology to improve customer experiences, but often lack the right talent. iCXeed equips contact center experts with modern digital skills, merging AI, automation, and omnichannel strategies to streamline service and speed up resolutions. Learn how our experts redefine customer experience in a competitive market.
In the digital age, contact centers grapple with changing customer expectations and tech advances. Success requires prioritizing both customer and employee experiences and adopting digital channels, automation, and AI. Through data analytics, centers can personalize and elevate interactions. iCXeed's model focuses on improving experiences, streamlining operations, and shifting towards value generation, fostering satisfaction, business growth, and employee well-being.
Our co-founders, Arthur Nowak and Ryan Rayner, share their advice to companies looking to improve their customer experiences. Expectations of service success in the digital age require a fresher and more holistic perspective. Learn about what this means from our industry experts.