Hello, I am iRis, your iCXeed concierge. Ask me anything about iCXeed, request a quotation, schedule a meeting, or subscribe to our newsletter.
Leverage analytics, AI, and automation to elevate your CX and optimise your business processes for efficiency.
AI-enabled omnichannel cloud contact centre best practice deployment and design.
Offer your customers a personalised, contextualised and intuitive IVR experience.
Experts with the innovation DNA to not only work for you but engage to optimise results and outcomes.
Accelerate software engineering with experts using a secure AI-enabled IDE.
Initiate real-time conversations with online visitors for proactive assistance and sales conversion.
Use natural language conversation to assess customer intent. Integrate your systems for self-service enablement and contextualised orchestration.
Your IVR is ready for a LLM makeover...and your customers.
IVR frustrations include long menu prompts, waiting on hold, repeated generic queue messaging, and transfers due to a lack of intelligence in routing.
Offer your customers a personalised, contextualised, and intuitive experience that intelligently matches your customer to the best resource of support.
Offer cognitive CX features such as:
Speech detection & voice biometric identification
Customer profiles integrated with your CRM
Gen AI Issue detection & contextualised routing
Queue alternative convenience options (virtual hold, voicemail, SMS)
Digital channel promotion
Document and map your customer journeys to create intelligent, context-aware routing strategies
Design natural language flows that understand customer intent and deliver personalised experiences
Integrate AI-powered self-service options that resolve customer needs before agent interaction
Learn more
Track effectiveness with metrics on customer intent, containment, and satisfaction
Continuously optimise performance based on the analytics to increase overall customer convenience
Leverage 65+ years founders' CX expertise
Advanced IVR analytics and ongoing optimisation
Maximise innovation with 200+ AWS services
Cognitive CX delivery
Schedule a demo to see intelligent orchestration of customer volumes.
Bespoke intelligent conversational IVR design
30% reduction in transfers due to improved routing logic.
Improved customer service experience and convenience
Innovation led advisory support and managed services on unleashing the potential of Amazon Connect with AWS. Highly trained and affordable expertise with over 65+ years' founder CX expertise.
Learn more
Provide a 24/7 Gen AI digital concierge supporting frequently asked questions and self-service convenience for your customers.
Learn more
Hire experts equipped with the skills to optimise service experiences with analytics, AI, and automation driving customer satisfaction and business efficiency.
Learn more
Unleash the advanced analytics and intelligence within in your Amazon Connect data lake and with Contact Lens conversational analytics.
Learn more
Enhance your online or mobile shopping experiences with recommendations and upsell offers that predict future purchases and boost conversion rates.
Learn more
