Hello, I am iRis, your iCXeed concierge. Ask me anything about iCXeed, request a quotation, schedule a meeting, or subscribe to our newsletter.
Leverage analytics, AI, and automation to elevate your CX and optimise your business processes for efficiency.
AI-enabled omnichannel cloud contact centre best practice deployment and design.
Offer your customers a personalised, contextualised and intuitive IVR experience.
Experts with the innovation DNA to not only work for you but engage to optimise results and outcomes.
Accelerate software engineering with experts using a secure AI-enabled IDE.
Initiate real-time conversations with online visitors for proactive assistance and sales conversion.
Initiate real-time conversations with visitors, proactively offering assistance and immediate information to enhance their online experience.
Engage with first-time or returning visitors at the get-go and persuade them to take action
Greet newcomers, ensuring a memorable first impression
ManaRecognize loyal visitors with tailored, engaging interactions
Reducing cart abandonment through timely chat interventions
Highlighting exclusive deals in real-time chat sessions
Suggesting related products or services for maximized sales
Immediate assistance for queries, ensuring smooth experiences
Direct chat-based marketing campaign execution and tracking
Constantly refreshed common queries based on user trends
Engage users via timely text messages off-site
Deliberately invite prospects to engage in a live chat interaction through targeted profiling and navigation behaviours. We proactively assist your visitors with their buying journey and accelerate their purchase decisions by taking the time to understand their needs, and deliver an immediate and valuable sales experience.
Our experts analyse site navigation behaviour to know the ideal moments to engage with your visitor to enhance and maximise the digital buying experience.
Intelligent Proactive Customer Outreach
Targeted Prospect Profiles
Buyer Journey Support
Offer your prospects tailored experiences and new offerings with pre-configured rules and playbooks by leveraging prospect insights to personalise trigger messages by buyer profile and referral source.
Further enhance engagement and deploy intelligent algorithms to analyse customer behaviour patterns and purchase history to deliver hyper-personalised shopping experiences with our Smart Cart AI solution↗.
Personalise Prospect Offers
Integrated Approvals
Centralised Scheduling
Build your dedicated team with our talented experts, who are profiled with high sales aptitude, trained with a deepened understanding of your brand and value proposition, and operate within an energised culture. Our experts hone their skills through innovation coaching and digital sales learning accelerators to deliver greater customer growth for your business.
Energised Incentive-Based Sales Experts
Gamification & Experience Awards
Innovation DNA
Ongoing Best Practice Optimisation
Meet our experts and see how we apply a cognitive approach to increasing your customer growth in your digital channels.
30% sales conversion
25% lead capture on websites
40% reduction in shopping cart abandonment
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