Join Wil and Rizza, AI conversational designers at iCXeed, as they share insights from their recent project for an e-commerce client. Learn about their unique approach to deploying AI to transform customer interactions. Discover how they utilised AI to analyse customer intents and create efficient, conversational flows, ultimately aiming to reduce customer interaction volumes, especially during the holiday surge, and dive into the results of their strategy. 🌐 #CustomerExperience #AI #DigitalTransformation #iCXeed #CognitiveCXExperts #Innovation #TechSolutions