Hello, I am iRis, your iCXeed concierge. Ask me anything about iCXeed, request a quotation, schedule a meeting, or subscribe to our newsletter.

CXperience
Innovation

Work smarter, not harder with an advisory partner on CX technology and talent services.

With 65+ company founder collective expertise in managing contact centres for the global Fortune 1000, iCXeed
uniquely operate as business process innovator advising clients on how to work smarter with analytics, AI, and
automation in managing their contact centre workloads.

Sitting at the intersection of technology and talent, we deliver bespoke customer service innovation tailored to you.

CX Tech & Talent Managed Services

We help make the complex, simple. We specialise in teCXnology and cognitive CXpert solutions. Specialised with a customer experience lens, we have the talent to support CX technologies, software web development, and optimise contact centre processes and technologies to maximise outcomes in customer service and sales.

As a certified AWS partner, we work with our clients to optimise technology powering contact centre experiences by helping our clients enable outcome driving analytics, AI, and automation solutions. iCXeed experts work with you to optimise contact centre workloads by adding customer convenience and engaging customers intuitively and proactively.

After Image
Before Image

Knowledge & Process Aggregation

We inventory, organise and optimise requirements, knowledge and process. This includes instructional design for onboarding or uptraining.

Customer Journey Simplification

Customer journey mapping & simplification for top customer demands in contact centre.

Digital Channel Optimisation

Shift customer volumes to digital channels for greater automation and efficiency

Analytics, AI & Automation.

Cognitive customer experiences - personalised, contextual, more convenient, and more efficient.

Business & Consumer Services

"iCXeed has the ability to tap into the best talent the Philippines offers, as its model is attractive to candidates and encourages innovation and personal growth opportunities."

General Manager, Group Shared Services

Financial Services

“iCXeed's digital-first implementation and support of our Amazon Connect platform have transformed our call centre operations, offering unparalleled flexibility and scalability.”

Head of Call Center Operations

Startup Tech

"We're leveraging cutting-edge technology and top-tier cognitive talent, which has proven to be an invaluable partnership as we scale our business."

Chief Innovation Officer

Cookie Policy

By clicking "Accept Cookies", you agree to our use of cookies as explained in our Cookie Policy.