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Leverage analytics, AI, and automation to elevate your CX and optimise your business processes for efficiency.
AI-enabled omnichannel cloud contact centre best practice deployment and design.
Offer your customers a personalised, contextualised and intuitive IVR experience.
Experts with the innovation DNA to not only work for you but engage to optimise results and outcomes.
Accelerate software engineering with experts using a secure AI-enabled IDE.
Initiate real-time conversations with online visitors for proactive assistance and sales conversion.
Work smarter, not harder. Partner with cognitive CX experts who accelerate your contact centre with the right technology and the right talent.
With 75+ years of combined founder expertise managing contact centres for the global Fortune 1000, iCXeed operates as a results focused business process innovator. We advise and deliver on how to apply analytics, AI, and automation to your interaction workloads so your operation delivers more with less.
Where expert talent meets digital innovation, we deliver bespoke managed innovation services tailored to unleash the potential of Amazon Connect and AWS for differentiated outcomes across your business.
As an accredited AWS Advanced Tier Services Partner in Amazon Connect and AI Services, we bring a rare combination of deep platform engineering, customer experience journey orchestration with AI, and big data analytics. From conversational analytics and automated quality assurance to graph-based insights and agentic AI solutions, we connect the dots between what is happening in your contact centre to unlock opportunities to streamline operations and remove friction for your customers. It is a purpose-built CX intelligence practice, grounded in Amazon Connect and the broader AWS AI and data analytics stack, designed to turn every customer interaction into a strategic asset. This is what we call cognitive CX.
We inventory, organise and optimise requirements, knowledge and process. This includes instructional design for onboarding or uptraining.
Customer journey mapping & simplification for top customer demands in contact centre.
Shift customer volumes to digital channels for greater automation and efficiency
Cognitive customer experiences - personalised, contextual, more convenient, and more efficient.
