Hello, I am iRis, your iCXeed concierge. Ask me anything about iCXeed, request a quotation, schedule a meeting, or subscribe to our newsletter.

Getting Rid of Contact Center Heart Burn

Published on

January 1, 2023


Most contact centers today are measured on how good they are at providing quick and effective solutions to customer concerns. This is important, but from a customer perspective, would it not be better if the customers did not have any issue requiring support in the first place? Instead of treating the symptom of customer friction, we think we should focus on the root cause and solve this “heart burn.” Watch this video to learn about this different lens into the customer experience.


Empowering Experts: How Next-Generation Digital Skills Improve Customer Experience and Eliminate the Need for Service   

Read more

How an Innovation-Led, Digital-First Customer Service Model Can Bring Back Trust and Delight Customers

Read more

Save a Consultant, Learn Customer Journey Mapping

Read more