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Leverage analytics, AI, and automation to elevate your CX and optimise your business processes for efficiency.
AI-enabled omnichannel cloud contact centre best practice deployment and design.
Offer your customers a personalised, contextualised and intuitive IVR experience.
Experts with the innovation DNA to not only work for you but engage to optimise results and outcomes.
Accelerate software engineering with experts using a secure AI-enabled IDE.
Initiate real-time conversations with online visitors for proactive assistance and sales conversion.
Work smarter, not harder with an advisory partner on CX technology and talent services.
With 65+ company founder collective expertise in managing contact centres for the global Fortune 1000, iCXeed
uniquely operate as business process innovator advising clients on how to work smarter with analytics, AI, and
automation in
managing their contact centre workloads.
Sitting at the intersection of technology and talent, we deliver bespoke customer service innovation tailored to you.
We help make the complex, simple. We specialise in teCXnology and cognitive CXpert solutions. Specialised with a
customer experience lens, we have the talent to support CX technologies, software web development, and optimise contact
centre processes and technologies to maximise outcomes in customer service and sales.
As a certified AWS partner, we work with our clients to optimise technology powering contact centre experiences by
helping our clients enable outcome driving analytics, AI, and automation solutions. iCXeed experts work with you to
optimise contact centre workloads by adding customer convenience and engaging customers intuitively and proactively.
We inventory, organise and optimise requirements, knowledge and process. This includes instructional design for onboarding or uptraining.
Customer journey mapping & simplification for top customer demands in contact centre.
Shift customer volumes to digital channels for greater automation and efficiency
Cognitive customer experiences - personalised, contextual, more convenient, and more efficient.
