[Manila, Philippines] – December 20, 2024 – iCXeed and Mapúa University have officially signed a Memorandum of Agreement, paving the way for a transformative internship experience for Mapúa’s near-graduating students who require internship hours. This collaboration establishes iCXeed as an intake company for internship placements, offering students an invaluable opportunity to gain hands-on industry experience under its NextGen Innovators program. The agreement marks a significant milestone in bridging the journey from academia to the professional world for students

Mapúa University: A Hub of Innovation and Excellence 

As one of the Philippines’ leading universities, Mapúa University has a legacy of producing globally competitive graduates, particularly in the fields of engineering, architecture, and technology. The institution’s strong focus on academic excellence, research, and innovation aligns seamlessly with iCXeed’s commitment to fostering industry-ready professionals. With the inclusion of the NextGen Innovators program as a premier internship opportunity, Mapúa continues to elevate its standing as a pioneer in creating pathways for students to excel in their careers. 

“At Mapúa, we are committed to preparing our students for meaningful careers by partnering with organisations that not only embody innovation but also provide demonstrable opportunities for learning and growth,” said Dr. Dodjie Maestrecampo, the President and CEO of Mapúa University. “We saw the high demand for automation, AI, and analytics, and iCXeed perfectly aligns with our vision of shaping future-ready alumni in these areas. This partnership shows our shared goal of developing leaders who will contribute significantly to a rapidly evolving technological landscape.” 

Empowering Future Leaders Through the NextGen Innovators Program

iCXeed, an advocate for digital transformation and customer experience (CX) innovation, is at the forefront of redefining traditional outsourcing with its emphasis on analytics, artificial intelligence (AI), and automation. The Next GenInnovators program is designed to immerse students in cutting-edge technologies and prepare them to make a groundbreaking difference in the industry. Through this internship, participants will engage with real-world projects and solutions, contributing to iCXeed’s mission of delivering smarter, data-driven CX outcomes. 

Rain Abueg, Co-Founder and Chief Culture Officer of iCXeed, expressed her excitement and said, “TThe Philippines is a global hub for tech and innovation talent, and Mapúa’s curriculum produces individuals who embody this potential. At iCXeed, we are thrilled to collaborate with a university that consistently nurtures forward-thinking professionals, aligning perfectly with our mission of fostering creativity and innovation through programs like the Next Gen Innovators.” 

A Milestone Event

The formal contract signing took place on December 20, 2024, symbolising the start of a dynamic collaboration between iCXeed and Mapúa University. This partnership serves as a testament to their shared vision of empowering the next generation of leaders and innovators through practical learning opportunities.

When asked why Mapúa University came up as a choice for this program, Arthur Nowak, Co-Founder and CEO of iCXeed, shared “”Mapúa University’s credentials, including its rigorous programs and AWS-certified students, made it a clear choice for us at iCXeed. Their unwavering focus on academic excellence and producing top-tier talent aligns seamlessly with our company’s goals of driving innovation and elevating the customer experience industry. Together, we’re setting the stage for a partnership that will empower the next generation of industry innovators.” 

A Milestone Event

iCXeed is a full-suite business process innovation company with integrated technology and talent solutions to help global clients work smarter in removing friction from customer service experiences and optimising business processes for improved outcomes.  iCXeed do this by fusing analytics, AI, and automation with expert innovative talent from the Philippines.  With leading industry best practices, iCXeed provides an ongoing advisory managed service to architect bespoke cognitive customer experiences integrating technology and talent to deliver optimal solutions for their clients working backwards from the perspective of the customer.