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ARTIFICIAL INTELLIGENCE

Amazon Connect
Accelerated

Delivering contact centre tech innovation with Amazon Connect and AWS. We provide affordable expertise to help you build or optimise your omnichannel contact centre with the latest in customer analytics, AI, and automation.

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AI-ENABLED OMNICHANNEL
CONTACT CENTRE DEPLOYMENT

for small to medium enterprise with

  • launch in under two weeks

  • pay-as-you-go pricing

  • tech stack cost reduction

only one-time
launch fee

YOUR TRUSTED PARTNER TO DELIVER:

  • reduced cost

  • digital customer experiences

  • customer satisfaction

Generative AI

Deploy AI via Lex or Bedrock including conversational design and ongoing training and operations

Knowledge Management

Automated real-time interaction analytics providing relevant information to agents real-time

Agent Assist

Support agents with automatic post-call summarisation, streamlining customer interaction and follow-ups

Automated QA

Evaluate interactions for coaching and gain insights with customer sentiment and intent analytics

CRM Integration

Encourage customers to use digital methods for contacting and interacting with services

Advanced Reporting and Dashboards

In-depth analytics and visualisation of service performance and customer interactions

Listed on

AWS INNOVATION MANAGED SERVICES

we provide the experts

from solutions architects and developers to AI conversational designers and prompt engineers, so you can take advantage of the latest innovations in AWS.

maximise innovation with 200+ AWS services

leverage over 65+ years founder experience

embedded change management

stay current on 1000+ updates & releases per annum

optimise with AI, automation, & analytics

starting at

$3K AUD

per month

Accelerated

Project management and execution.

Digital

AI, automation, and analytics.

Growth

Up to 10x ROI

LET'S SUPERCHARGE YOUR CONTACT CENTRE OPERATIONS

Tell us who you are and your objectives. We will outline our innovation approach specific to your business context

We keep your business accelerated. We get your contact centre digital. We help your business grow. In today's digitally competitive world, you need an experienced cognitive CX innovation partner.

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