Artificial Intelligence Cognitive Experts CXperience Innovation Lab About Us Library Become a Partner Careers

Artificial Intelligence

Amazon Connect Accelerated

Cognitive success experts that help you maximise innovation within AWS: Amazon Connect.

AI Design & Operations

Develop and deploy advanced AI solutions fit for every business context.

Software Development

Building trailblazing applications through design and code.

Digital Marketing Automation

Automate marketing tasks, streamline processes and improve efficiency.

Data Analytics & Reporting

Elevate business decisions with precise data-driven insights.

Search Engine Optimisation

Improve your website's visibility in search results and increase traffic.

Cognitive Experts

eLearning Curriculum Design & Dev

Personalised learning experience for maximum knowledge retention.

Graphics, Video & Animation

Engaging and imaginative visuals that convey your message.

Social Media

Turn engagement to conversions on your social platforms.

Proactive Website Chat

Propelling visitor engagement through proactive interactions.

Contact & Call Centre Services

Exceptional, empathetic customer support with results-driven interactions.

Talent as a Service (TaaS)

Dynamically scale your operations with specialised talent.

CXperience Innovation Lab

This is where the best of iCXeed comes together. Because business process innovation is a way of operating, our innovation lab is a continuous managed service maximising digital channels, artificial intelligence experiences, and process optimisation for our clients. We learn your business and provide a fully managed service with innovation your customers value that also reduce your contact centre costs.

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About Us

The Founders

With over 65+ years of combined experience meet the founders reshaping an industry.

Diversity Inspires Us

We value discourse. We listen. Our openness to learn from each other makes us stronger, smarter, and better.

The Cognitive Experts

To do cognitive and creative well, you need intelligence. We highlight some of the expert profiles in our employ.

Values Guide Us

Learning leads to innovation. These values shape how we deliver business process innovation for our clients, their customers, and ourselves.

Our Innovation DNA

Learn how the unique attributes of our experts in the Philippines will bring innovation and value to your business.

Our Locations

We offer modern solutions to working that give our clients and our experts security, flexibility, and convenience.

YOUR TRUSTED PARTNER TO DELIVER:

reduced cost
digital customer experiences
customer satisfaction

Generative AI

Deploy AI via Lex or Bedrock including conversational design and ongoing training and operations

Knowledge Management

Automated real-time interaction analytics providing relevant information to agents real-time

Agent Assist

Support agents with automatic post-call summarisation, streamlining customer interaction and follow-ups

Automated QA

Evaluate interactions for coaching and gain insights with customer sentiment and intent analytics

CRM Integration

Encourage customers to use digital methods for contacting and interacting with services

Advanced Reporting and Dashboards

In-depth analytics and visualisation of service performance and customer interactions

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AWS INNOVATION MANAGED SERVICES

we provide the experts

from solutions architects and developers to AI conversational designers and prompt engineers, so you can take advantage of the latest innovations in AWS.