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COGNITIVE EXPERTS

PROACTIVE WEBSITE CHAT

Initiate real-time conversations with visitors, proactively offering assistance and immediate information to enhance their online experience

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FROM CASUAL VISITORS TO LONG-TERM CUSTOMERS

Engage with first-time or returning visitors at the get-go and persuade them to take action

Visitor Welcome

Greet newcomers, ensuring a memorable first impression

Returning Visitor Engagement

Recognise loyal visitors with tailored, engaging interactions

Shopping Cart Conversion

Reducing cart abandonment through timely chat interventions

Offer Promotion

Highlighting exclusive deals in real-time chat sessions

Upsell / Cross-sell

Suggesting related products or services for maximised sales

Online Customer Support

Immediate assistance for queries, ensuring smooth experiences

Campaign Management

Direct chat-based marketing campaign execution and tracking

FAQ Updates

Constantly refreshed common queries based on user trends

Proactive SMS Notification

Engage users via timely text messages off-site

PROACTIVE CHAT STRATEGIES

  • Smart Engagement
  • Sales Analytics Engine
  • Energising Sales Culture

ENGAGE WITH PROSPECTS

Deliberately invite prospects to engage in a live chat interaction through targeted profiling and navigation behaviours. We proactively assist your visitors with their buying journey and accelerate their purchase decisions by taking the time to understand their needs, and deliver an immediate and valuable sales experience.

  • Intelligent proactive customer outreach

  • Targeted prospect profiles

  • Buyer journey support

PERSONALISE THEIR EXPERIENCE

Offer your prospects tailored experiences and new offerings with pre-configured rules and playbooks by leveraging prospect insights to personalise trigger messages by buyer profile and referral source. Further, our experts analyze site navigation behavior to know the ideal moments to engage with your visitor and enhance the digital buying experience.

  • Personalise prospect offers

  • Maximise cross-sell/ upsell opportunities

  • Cart abandonment reduction

CONVERT MORE CUSTOMERS

Build your dedicated team with our talented experts, who are profiled with high sales aptitude, trained with a deepened understanding of your brand and value proposition, and operate within an energised culture. Our experts hone their skills through innovation coaching and digital sales learning accelerators to deliver greater customer growth for your business.

  • Energised incentive-based sales experts

  • Maximise cross-sell/ upsell opportunities.

  • Cart abandonment reduction.

Smart Engagement-

ENGAGE WITH PROSPECTS

Deliberately invite prospects to engage in a live chat interaction through targeted profiling and navigation behaviors. We proactively assist your visitors with their buying journey and accelerate their purchase decisions by taking the time to understand their needs, and deliver an immediate and valuable sales experience.

  • Intelligent proactive customer outreach

  • Targeted prospect profiles

  • Buyer journey support

Sales Analytics Engine+

PERSONALISE THEIR EXPERIENCE

Offer your prospects tailored experiences and new offerings with pre-configured rules and playbooks by leveraging prospect insights to personalise trigger messages by buyer profile and referral source. Further, our experts analyse site navigation behavior to know the ideal moments to engage with your visitor and enhance the digital buying experience.

  • Personalise prospect offers

  • Maximise cross-sell/ upsell opportunities

  • Cart abandonment reduction

Energising Sales Culture+

CONVERT MORE CUSTOMERS

Build your dedicated team with our talented experts, who are profiled with high sales aptitude, trained with a deepened understanding of your brand and value proposition, and operate within an energised culture. Our experts hone their skills through innovation coaching and digital sales learning accelerators to deliver greater customer growth for your business.

  • Energised incentive-based sales experts

  • Maximise cross-sell/ upsell opportunities

  • Cart abandonment reduction

WHAT CAN PROACTIVE CHAT BRING TO OUR MARKETING OBJECTIVES?

LET'S GENERATE CONVERSIONS FROM YOUR VISITORS

Tell us who you are and what you'll need. We'll get in touch and pitch ideas!

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