automation & analytics; experts elevating your CX with affordable intelligent tech services
Cognitive success experts that help you maximise innovation within AWS: Amazon Connect.
Automate marketing tasks, streamline processes and improve efficiency.
Develop and deploy advanced AI solutions fit for every business context.
Elevate business decisions with precise data-driven insights.
Building trailblazing applications through design and code
Improve your website's visibility in search results and increase traffic.
focused on process optimisation & automation; we work smarter to achieve your outcomes
Personalised learning experience for maximum knowledge retention.
Propelling visitor engagement through proactive interactions.
Engaging and imaginative visuals that convey your message.
Exceptional, empathetic customer support with results-driven interactions.
Turn engagement to conversions on your social platforms.
Dynamically scale your operations with specialised talent.
Work smarter with CX experts and integrated artificial intellgence, automation, and analytics. Bespoke customer service innovation for small to medium enterprise.
Knowledge & Process Integration
Customer Journey Simplification
Digital Channel Optimisation
AI Self-Service Automation
We do cognitive business process innovation. We help you service customers intelligently with the latest technology and expert talent.
With over 65+ years of combined experience meet the founders reshaping an industry.
We value discourse. We listen. Our openness to learn from each other makes us stronger, smarter, and better.
To do cognitive and creative well, you need intelligence. We highlight some of the expert profiles in our employ.
Learning leads to innovation. These values shape how we deliver business process innovation for our clients, their customers, and ourselves.
Learn how the unique attributes of our experts in the Philippines will bring innovation and value to your business.
We offer modern solutions to working that give our clients and our experts security, flexibility, and convenience.
Ask iRis
Building trailblazing applications through design and code.
This is where the best of iCXeed comes together. Because business process innovation is a way of operating, our innovation lab is a continuous managed service maximising digital channels, artificial intelligence experiences, and process optimisation for our clients. We learn your business and provide a fully managed service with innovation your customers value that also reduce your contact centre costs.
Hello, I am iRis, your iCXeed concierge. Ask me anything about iCXeed, request a quotation, schedule a meeting, or subscribe to our newsletter.
Unlock your organisation's full potential and discover new ways where AI can help optimise your contact centre operations.
Designing AI that remains user-centric with personalised and contextualised experiences that drive efficiency and convenience for your customers
Craft a digital assistant brand persona using instructions and safety guardrails to seamlessly support your customers needs
Organise and categorise knowledge to accurately answer inquiries using context & personalisation, while maintaining highest security and privacy standards
Conversational flow design to include few-shot prompting techniques, complex chain of reasoning, and retrieval augmented generation of responses.
API integration with your CRM and other applications to enable complimentary operation with your existing systems, tools, and business processes
Chat, app & social messaging, voice, and email channel touch points based on customer preference and convenience
Ongoing optimisation of your AI models to maximise experience and outcomes for customers with reinforcement learning from human feedback (RLHF)
in customer satisfaction scores
operational costs
time to resolve customer inquiries
Tell us who you are and what you'll need. We'll get in touch to discuss practical solutions.
Cognitive success experts that help you maximise innovation within AWS: Amazon Connect
Exceptional, empathetic customer support with results-driven interactions
Elevate business decisions with precise data-driven insights
Automate marketing tasks, streamline processes and improve efficiency